This technical report is a compilation of information gathered for a project commissioned by the Transport Research Laboratory on behalf of the Department of Transport Mobility Unit, the Passenger Transport Executives Group and the London Transport Unit for Disabled Passengers. The objective was the production of guidelines for the design of accessible public transport infrastructure: "Accessible Public Transport Infrastructure - guidelines for the design of interchanges, terminals and stops". The aim was to provide architects, planners and designers with guidance on how to design public transport buildings and other features of the physical environment to be accessible to passengers with all kinds of mobility and sensory impairment. As well as physical accessibility the guidelines cover signage, street furniture, off vehicle ticket sales facilities, public conveniences, waiting and refreshment facilities, security issues and lighting and heating standards. A broad definition of mobility impairment considers ambulant disabled passengers, wheelchair users, and those with sensory impairments and learning difficulties. A literature search provided information on research on which guidelines and standards could be based. Use was also made of existing guidelines and design standards issued by government departments in Europe and North America, including those published by the British Standards Institute in the UK. Examples of good and bad practice are given to illustrate the recommendations for good design.

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