This report is based on a study into the operations and cost-effectiveness of a special bus service for people in Reading with permanent or temporary disabilities. The background to the provision of special services is discussed, including the different approaches to service planning which may be used. The use of operating indices in analysing and improving service efficiency is described and discussed. Alternative ways of providing transport for the disabled are analysed in the context of the Readibus operation. General lessons are drawn which may be applicable to similar services elsewhere. In the report, reference is made not only to Readibus but also to earlier services in North America and more recently-established schemes in Britain. (A)

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