• Privacy Policy

    Please send any comments about TRL, this website or our Privacy Policy by emailing webmaster@trl.co.uk

Corporate Details

TRL Limited Registered Office: Crowthorne House, Nine Mile Ride,  Wokingham, Berkshire, RG40 3GA, United Kingdom Registered in England No. 3142272 VAT No. 664 625 321

Data Protection Registration Z6918343

TRL collects and uses information from our customers in the following ways:

Subscription Services

Personal information provided by you as part of your subscription registration process is used by us to service and fulfil your account.

Payment Details

Any information provided by you in connection with any transaction regarding your credit or debit card numbers, expiry date and billing or delivery address will be used by us to process the transaction. These details will be stored on a secure server and may be used by us to facilitate and personalise future transactions with you. (NB credit and debit card details are not stored for purchases made via our Online Store.)

Contact Details

We may use the contact details provided by you (such as your name, job title, telephone and fax number, and email and postal addresses) to keep you informed about relevant new publications and information services that we think will be of interest to you, either by post, phone or email. To register your communication preferences please email webmaster@trl.co.uk. If you do not wish to take advantage of this service, contact us at the same address.

Third Parties

We do not sell, trade or rent your contact details to any third parties. We may, on occasion, pass on your postal details to trustworthy third parties to provide you with information about their services and products. If you do not wish us to do so, please email webmaster@trl.co.uk. RBS Streamline and WorldPay provide a secure payment facility for our Online Store, They authenticate credit and debit cards and collect money on our behalf. GenLead conducts customer satisfaction surveys to enable TRL to monitor and improve the service we provide.

Voluntary Information

We may ask you for further information such as your areas of professional interest and the size of your company. This information will be held and used by us to further improve the way we keep you informed of relevant new publications and information services, and to target your needs more effectively.

Cookies

What is a Cookie

Information may be sent to your computer in the form of an Internet "cookie" to allow our servers to monitor your requirements. The cookie is stored on your computer. Our server may request that your computer return a cookie to it.

These return cookies do not contain any information supplied by you or any personally identifiable information about you.

Such measures are necessary to allow TRL to measure the usability of the systems, which will help to continually improve user experience of our websites. Your browser software should however enable you to block cookies if you wish to. For more information about cookies, please visit http://www.allaboutcookies.org/.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Google Analytics

TRL uses Google Analytics, a web analytics service provided by Google. Google Analytics collects first party cookies, which are text files placed on your computer to collect standard internet log information and visitor behavior. This information is sent to Google and is used to evaluate how our website is being used. This enables TRL to compile statistical reports. A full list of cookies used by Google Analytics and explanations on how these work are available on the Google code website.

TRL does not collect (nor allow any third party to collect) personally identifiable information of visitors to our site. We will not associate any data gathered with any personally identifying information. We will not link or seek to link an IP address with the identity of a computer user. In short, Google Analytics doesn't identify who you are, but it does track your movements on our websites.

How to Disable Cookies

You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

There is more information about cookies, including how to delete them on the website aboutcookies.org. You may also opt out of being tracked by Google Analytics. 

Changes to Privacy Policy

Changes to this policy will be posted here.

To Alter Your Details

To change any of the contact details we hold about you, please e-mail webmaster@trl.co.uk

Your Comments

Please send any comments about TRL, this website or our Privacy Policy to Chris Davies, Marketing Director, by emailing webmaster@trl.co.uk 

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