In the first part of the report the market for public transport services in the UK is reviewed as a prelude to the discussion of policy objectives for the integration of public transport and delivering modal shift. The report looks in particular at information systems for trip planning, portable information systems, operational management aids, bus priority systems, real-time passenger information and multi-modal ticketing and integrated payment systems. A wide selection of UK and European trials of these applications are reviewed. The second part of the report looks more specifically at the provision of information to meet user needs in the UK, considering the information needs of passengers in the context of types of information, location, user groups, types of journey and mode of transport. The report also considers current practice in the sourcing and dissemination of information to users. In a concluding synthesis of the earlier sections a series of far-reaching recommendations are presented which aim to address effectively the issues raised. (A)

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