Perceptions of compliance and enforcement on the Strategic Road Network: Focus groups and interviews
Published: Aug 2020
Author: Sharp R, Wells H, Fernández Medina K and Helman S
Various themes emerged from the focus groups and interviews data, which were used to suggest a set of key topics and constructs to be reflected in a quantitative survey tool; this tool will allow Highways England to continue to measure customers’ experiences, attitudes and perceptions of compliance and enforcement on the SRN.
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