This document reports on the outcome of a collaborative study the objective of which was to produce an up-to-date guidance manual on the factors affecting the demand for public transport for use by public transport operators and planning authorities, and for academics and other researchers. The context of the study was principally that of urban surface transport in Great Britain, but extensive use is made of international sources and examples. Analysis and research by using primary and secondary data sources on the influencing factors were pursued to produce a document that assists in identifying cost-effective schemes for improving services. A wide range of factors was examined. The study has re-examined the evidence from an earlier, 1980, study on the factors affecting the demand for public transport, and has extended the coverage from that of the 1980 study to reflect the changing sociological and policy background.

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